Webshop www.certex.ee (hereinafter Webshop) owner is Certex Eesti OÜ (registration no. 11200535), address Väike-Paala 2/1, 11415 Tallinn.
Validity of the sales contract, product and price information
The terms of sale apply to the purchase of goods from the Webshop.
The prices of the products sold in the Webshop are indicated next to the products. VAT and a delivery fee will be added to the price. All prices of goods sold in the Webshop are in euros.
The delivery fee depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when placing the order.
Information about the goods is provided in the Webshop directly next to the goods.
Placing an order
To order goods, you must add the desired products to the shopping cart. To place an order, fill in the required data fields and select the appropriate method of delivery. The amount of the fee will then be displayed on the screen, which can be paid securely through the following payment methods:
- Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank
- Visa/Mastercard card payments
- Payment based on invoice (E-mail with invoice will be sent for payment)
NB! When paying with a bank link, be sure to click on the "Back to merchant" button on the bank's page after the operation.
Payments are mediated by Maksekeskus AS. Payment takes place outside the Webshop in a secure environment – when paying with a bank link in the secure environment of the respective bank and when paying with a credit card in the secure environment of Maksekeskus AS. The seller does not have access to the customer's bank and credit card details. The contract enters into force when Webshop receives the payment to the bank account.
The owner of the Webshop is the controller of personal data and forwards the personal data necessary for making payments to the authorized controller Maksekeskus AS.
If the ordered goods cannot be delivered due to out of stock or for any other reason, the buyer will be notified as soon as possible and the money paid (incl. delivery costs) will be refunded immediately, but not later than within 14 days of sending the notice.
Delivery
We deliver the goods only within the territory of Estonia.
The buyer has the following options for receiving the goods:
- DPD parcel machine
- Schenker cargo transportation within Estonia
- Picking up themselves from Certex Eesti warehouse
The buyer bears the shipping costs and the corresponding price information is displayed at the shipping method
Shipments within Estonia usually reach the destination specified by the buyer within 2-4 business days from the entry into force of the sales contract. Delivery of goods does not take place outside Estonia.
With exeptional cases, the right to deliver the goods may be exercised within 45 calendar days.
Right of Withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the Webshop within 14 days.
The right of withdrawal does not apply to legal persons.
To exercise the 14-day right of return, the ordered product must not be used in any way other than is necessary to ensure the nature, characteristics, and functioning of the product in the same way it would be allowed to test the product in a physical store.
If the product has been used for a purpose other than necessary to establish its nature, characteristics, and functioning, or if it shows signs of use or wear, the Webshop has the right to reduce the refundable amount in accordance with the decrease in the value of the product.
To return the product, a statement of withdrawal from the purchase must be submitted, which must be sent to the email address info@certex.ee no later than 14 days from the receipt of the product.
The buyer bears the costs of returning the product, unless the reason for the return is that the product does not correspond to what was ordered (e.g., incorrect or defective product).
The buyer must return the product within 14 days from the submission of the withdrawal statement or provide evidence that they have handed over the product to the carrier within the same period.
The Webshop will refund the buyer immediately upon receiving the returned product, but no later than 14 days after receiving the withdrawal statement, all fees received from the buyer based on the contract.
The Webshop may refuse to make refunds until it has received the item back or until the buyer has provided evidence that they have returned the item, whichever occurs first.
If the buyer has explicitly chosen a delivery method different from the cheapest standard delivery offered by the webshop, the Webshop is not required to refund the additional cost exceeding the standard delivery cost.
The Webshop has the right to withdraw from the sales transaction and demand the return of the product if the price of the product in the Webshop has been significantly marked down due to an error.
Right to File a Complaint
The Webshop is responsible for non-compliance or defects in the product sold to the buyer, which existed at the time of delivery and which become apparent within two years from the delivery of the product to the buyer. During the first six months from the delivery of the product to the buyer, it is presumed that the defect already existed at the time of delivery. Rebutting this presumption is the obligation of the Webshop.
The buyer has the right to contact the Webshop within two months at the latest upon the discovery of a defect, by sending an email to info@certex.ee or calling 6062 599.
The Webshop is not responsible for defects that occur after the product has been delivered to the buyer.
If the product purchased from the Webshop has defects for which the Webshop is responsible, the Webshop will repair or replace the defective product. If the product cannot be repaired or replaced, the Webshop will refund the buyer all fees associated with the sales contract.
The Webshop will respond to the consumer's complaint in writing or in a form that allows written reproduction within 15 days.
Direct Marketing and Processing of Personal Data
The Webshop uses the personal data entered by the buyer only for processing the order and sending the product to the buyer. The Webshop transmits personal data to the transport service provider only for the delivery of the goods.
The Webshop sends newsletters and offers to the buyer's email address only if the buyer has expressed a desire for this by entering the email address on the website and indicating their wish to receive direct mail.
The buyer can opt out of offers and newsletters sent to the email at any time by notifying us by email or by following the instructions provided in the email containing the offers.
The resolution of disputes
If the buyer has any complaints regarding the Webshop, they must be sent to the address info@certex.ee or call the phone number: 6062 599.
If the buyer and the Webshop cannot resolve the dispute by agreement, the buyer has the opportunity to turn to the Consumer Disputes Commission. The competence of the Consumer Disputes Commission is to resolve disputes arising from the contract concluded between the buyer and the Webshop. The examination of the buyer's complaint in the commission is free of charge.
The buyer can turn to the European Union consumer dispute resolution platform.
